Terms and conditions of use

§1 Definitions

The following terms used in these General Terms and Conditions have the following meanings:

  1. Delivery - all activities involving the preparation, delivery or performance of services in accordance with the Agreement concluded with the Customer, including the shipment of goods to a specified location or the provision of services on the basis of an order placed by the Customer via the Platform that has been accepted and accepted for execution.
  2. Customer - any natural person, legal person or organizational unit that has legal capacity under applicable regulations and concludes an Agreement for the delivery of goods or provision of services.
  3. Entity - a company, organization or other business entity operating under commercial law, which is a party to commercial transactions covered by these terms and conditions.
  4. Regulations - Terms and Conditions of the Agreement specifying the principles of commercial cooperation between the Parties.
  5. Entity, Platform, 24METAL Platform or 24METAL - Electronic purchasing platform available at https://24metal.com, enabling placing orders and concluding contracts remotely.
  6. Parties - the Client and the Entity executing the order or providing the service.
  7. Agreement - any agreements between the Parties concerning the delivery of goods, provision of services or other activities, concluded both in written and electronic form, including by accepting an order placed via the Platform.

§2 General

  1. The Regulations are valid for the entire duration of cooperation between the Client and the Entity providing goods or services.
  2. By agreeing to the provisions of the Regulations, the Client concludes the Agreement and confirms that he/she has read the Regulations and accepts their provisions in their entirety.
  3. All activities within the framework of commercial cooperation are carried out solely on the basis of the concluded Agreement, which specifies detailed conditions and scope of services.
  4. In the event of placing an order via the Platform, the Agreement is concluded upon written confirmation by the Entity executing the order, which may occur in the form of an e-mail or a notification in the Platform system.
  5. The order placed by the Customer must contain key information, including:
    1. Customer identification data,
    2. Detailed description of the product or service,
    3. Requirements regarding technical or quality specifications.
  6. By placing an order, the customer declares that:
    1. Is not in arrears with any payments resulting from previous obligations,
    2. It is not listed in public or private debtor registers, such as business debt registers.
  7. In the event that the declaration is found to be false or data verification is negative, the Entity reserves the right to refuse to process the order.

§3 Delivery

  1. The deadline for completion is determined individually within the concluded contract.
  2. In the case of contracts concluded via the Internet platform, unless the parties agree otherwise, the deadline indicated in the confirmation of acceptance of the order for execution is indicative and may be changed in justified cases.
  3. 24METAL reserves the right to modify the delivery date due to circumstances beyond its control, such as force majeure, supply chain disruptions, unforeseen transport restrictions or changes in legal regulations.
  4. If the delivery delay is due to reasons beyond the control of 24METAL and exceeds 30 days, the Buyer has the right to terminate the contract in the part concerning the unfulfilled delivery by notifying 24METAL in writing.
  5. Any costs resulting from delays in execution that are not the fault of 24METAL, including storage, additional transport fees or customs duties, shall be borne by the Buyer.
  6. The processing time is counted from the moment the funds are credited to the 24METAL account.
  7. 24METAL undertakes to inform the Buyer about any changes to the delivery date via e-mail or notification on the online platform.
  8. Unless the parties agree otherwise, delivery is made in the manner specified in the agreement, and the recipient is obliged to confirm its receipt within the time specified by 24METAL.

§4 Payment

  1. The price for products or services is specified in the concluded agreement. It includes all applicable taxes, transport costs and additional fees related to the execution of the order. Additional costs, such as customs duties, handling fees or other obligations arising during the execution of the order, are covered by the Customer, which is accepted at the time of acceptance of the regulations.
  2. The customer agrees to receive electronic invoices in PDF format, which will be made available via the online system. Information about the availability of the invoice will be sent together with the confirmation of shipment of the goods or provision of the service.
  3. The customer is obligated to settle the amount due within 14 days from the date of placing the order. The moment of payment is considered to be the date on which the funds are credited to the 24METAL bank account indicated on the invoice.
  4. In the event of a delay in payment, 24METAL has the right to suspend the execution of further orders or the provision of services,
  5. Payment can be made by bank transfer to the 24METAL bank account, using electronic payment systems. The bank account will be provided to the Customer in the order summary. The order processing time is counted from the moment the funds are credited to the 24METAL bank account.
  6. 24METAL reserves the right to convert prices to another exchange rate in the case of fees paid in foreign currencies. The costs related to currency conversion are borne by the Client.
  7. The customer has the opportunity to submit any comments to the issued invoice within 7 days of its receipt. Failure to submit comments within this period is considered acceptance of the document.

§5 Guarantee and warranty

  1. The following conditions apply to new products. Defective products are not covered by the guarantee, warranty or return policy. Warranty conditions for new products:
    1. The recipient is obliged to immediately check the goods for quality and quantity upon receipt. Any discrepancies must be reported within 3 business days of receipt of the goods.
    2. Complaints can also be submitted via the complaint form available on the 24METAL website.
    3. 24METAL undertakes to consider the complaint and provide a response within 14 days of its receipt.
    4. For new products, the warranty period is 24 months from the date of receipt of the goods or provision of the service, unless otherwise agreed. In the event of repair or replacement of a defective product, the warranty period is counted anew from the date of completion of the repair work.
    5. Any defects discovered during the warranty period must be reported within 30 days of their discovery. The report should be sent in writing or electronically, using the available communication channels.
    6. 24METAL may refuse to remove the defect if the repair costs would be disproportionately high in relation to the value of the goods. In such a case, the defective product will be replaced with a new one.
    7. In the event of withdrawal from the contract or a request for replacement, the Customer is obliged to return the defective goods at their own expense within 30 days of submitting the request.
    8. Complaints will only be considered if the returned goods are intact, have not been processed or used in a way other than their intended use. The goods must also be delivered in their original packaging, which cannot be damaged.
    9. Warranty claims expire after 24 months from the date of delivery of the goods, and these rights are available only to consumers within the meaning of applicable law.
    10. 24METAL is not liable for defects resulting from improper use of the goods, failure to follow the manufacturer's recommendations, assembly or design errors, or for damage caused by third parties.
    11. 24METAL is not liable for defects that were known to the recipient at the time of placing the order, concluding the contract or receiving the goods.
    12. All claims and complaints should be documented, and the recipient is obliged to provide evidence in the form of photos, descriptions or other materials confirming the validity of the report.

§6 Liability of the Parties

  1. In the event of cancellation of the order in whole or in part by the Customer, he/she is obliged to cover all costs incurred by 24METAL in connection with the preparation and execution of the order, including logistics, material and administrative costs.
  2. In the situation described in paragraph 1, the Supplier has the right to charge a contractual penalty of 25% of the order value, unless the Parties agree otherwise. Prepayments made by the Customer are first counted towards this penalty.
  3. The customer is liable for damages resulting from such action. This liability includes storage costs, loss of value of the goods and other financial losses incurred by 24METAL.
  4. 24METAL reserves the right to claim damages exceeding the amount of the contractual penalty if the losses incurred are greater than the penalty specified in the contract.
  5. In the event of late collection of the goods by the Customer, 24METAL may charge a storage fee of 0.5% of the order value for each commenced day of storage, but not more than 10% of the total order value.
  6. The Client is obliged to immediately inform 24METAL of any circumstances that may affect the timely execution of the order. Failure to provide such information results in the transfer of responsibility for any resulting delays to the Client.
  7. In the event of force majeure that prevents the execution of the order in whole or in part, 24METAL is released from liability for non-performance or untimely performance of the obligation, and contractual penalties are not charged in such a case.
  8. The Client undertakes to maintain confidentiality of information regarding the terms of cooperation, including the content of contractual penalties and liability principles. Violation of this principle may result in charging a contractual penalty of 15% of the value of the last order.
  9. Any disputes regarding liability and contractual penalties will be resolved amicably in the first instance. In the event of failure to reach an agreement, the Parties may refer the matter to a competent court in accordance with applicable law.

§7 Withdrawal from the contract

  1. A customer who is a consumer who has concluded an agreement via the Platform has the right to withdraw from it without giving a reason within 14 days from the date of receipt of the ordered products. In the case of deliveries covering multiple items, batches or parts, this period runs from the date of receipt of the last item, batch or part.
  2. A consumer withdrawing from a contract is obliged to return the product within 14 days of submitting a declaration of withdrawal. The product should be delivered to a location indicated by 24METAL, with the cost of return being borne by the Customer, unless the Parties have agreed otherwise.
  3. The right to withdraw from the contract is deemed to have been effectively exercised if the declaration of withdrawal was sent before the expiry of the specified deadline and the product was returned within the period specified in paragraph 2.
  4. Only products that are eligible for return are:
    1. are in an undamaged condition and have not been used beyond what is necessary to assess their nature and functionality,
    2. have not been processed or modified during use,
    3. have complete identification markings and, in the case of factory-packed products, are returned in their original, intact packaging.
  5. 24METAL will refund the payment using the same payment method used by the Customer, unless the Customer agrees to another method of refund that does not involve additional costs. The refund will be made within 14 days of receiving the returned product or providing proof of its shipment, depending on which event occurs first.
  6. The Customer does not have the right to withdraw from the contract in cases provided for by law, in particular when the subject of the contract is:
    1. products manufactured according to consumer specifications or tailored to their individual needs,
    2. products that were unsealed after delivery and cannot be returned for health or hygiene reasons,
    3. products sold as defective, with a clear indication of their damage or defectiveness at the time of purchase.
  7. By withdrawing from the contract, the customer undertakes to be liable for any reduction in the value of the goods resulting from their use in a way that goes beyond what is necessary to establish their nature, characteristics and functioning.
  8. 24METAL may withhold the refund until the goods are returned, depending on which event occurs first.
  9. Any complaints or questions regarding the withdrawal procedure can be sent via the contact form available on the Platform or to the e-mail address 24METAL.
  10. The parties are not entitled to transfer their rights or obligations to a third party.

§8 Confidentiality Protection

  1. The Parties undertake to keep confidential all information obtained in connection with the performance of the Agreement, which is of a technical, organizational, commercial, financial or other nature, if it has been marked as confidential or its confidential nature results from the circumstances of its disclosure ("Confidential Information"). This information may not be used for any purposes other than those resulting from the performance of the Agreement.
  2. The obligation of confidentiality applies to all Confidential Information, regardless of its source, form and method of disclosure.
  3. The parties undertake to:
    1. not to disclose Confidential Information to third parties without the written consent of the other Party, except for cases necessary for the performance of the Agreement, e.g. disclosure of information to subcontractors who need access to such information,
    2. ensuring that only persons whose participation in the performance of the Agreement justifies it have access to Confidential Information in the organizational structures of the Parties,
    3. apply appropriate technical and organizational measures to protect Confidential Information against unauthorized access, loss or disclosure.
  4. The obligation of confidentiality does not cover information that:
    1. were known to the Party prior to their disclosure and were not subject to any confidentiality obligation,
    2. has been transferred by third parties in a manner consistent with the law and without breaching the obligation of confidentiality,
    3. are publicly available without any breach of the Agreement by either Party,
    4. has been disclosed pursuant to applicable law, a court judgment or a decision of an administrative body, provided that the disclosing Party notifies the other Party of such obligation to disclose, to the extent possible in advance.
  5. If it is necessary to disclose Confidential Information under the provisions of law, the disclosing Party is obliged to:
    1. inform the other Party immediately about the need to disclose and indicate the scope of information to be disclosed,
    2. take all possible measures to limit the scope of disclosure and protect the interests of the other Party.
  6. In the event of a breach of the obligation to maintain confidentiality by either Party, the injured Party has the right to pursue claims for damages incurred under the terms of civil law, including regulations on the protection of business secrets and combating unfair competition.
  7. The obligation of confidentiality applies both during the term of the Agreement and after its termination, regardless of the reason for its termination, for a period of 5 years from its termination, unless the Parties expressly agree otherwise in writing.
  8. The Parties undertake to return or permanently delete all media containing the Confidential Information of the other Party upon termination of the Agreement, unless their continued storage is required by law.

§9 Final Provisions

  1. In matters not regulated in these Regulations, the provisions of generally applicable law applicable to the registered office of 24METAL shall apply.
  2. Any changes or additions to the concluded Agreement must be made in writing under penalty of nullity, unless the Parties agree on another form expressly and in accordance with applicable law.
  3. If any provision of the Agreement is deemed invalid, ineffective or unenforceable, this does not affect the validity of the remaining provisions. In such a situation, the Parties undertake to act together to replace the invalid provision with provisions that reflect the original intentions of the Parties as closely as possible.
  4. All materials, such as photos, graphics, descriptions and visualizations placed on the Platform are protected by copyright, and all property and non-property rights to this content belong to 24METAL or appropriate authorized entities. Copying, processing or distributing these materials without the consent of 24METAL is prohibited.
  5. Product images presented on the Platform may be computer visualizations and may differ slightly from the actual appearance of the delivered goods, which does not constitute a basis for any claims by the Customer.
  6. The provisions of this Agreement and any non-contractual obligations arising herefrom shall be governed by the law in force in the country where 24METAL is headquartered and shall be interpreted in accordance with such law.
  7. The place of performance of all obligations arising from the Agreement is the registered office of 24METAL, unless the Parties agree otherwise expressly and in accordance with the law.
  8. The Parties undertake to settle any disputes arising from the performance or interpretation of the Agreement amicably, and in the event of failure to reach an agreement, they shall be subject to the exclusive jurisdiction of the court having jurisdiction over the registered office of 24METAL, unless the provisions of generally applicable law provide otherwise.
  9. The Parties undertake to immediately notify each other of any changes to their registration, address or contact details, under penalty of declaring that deliveries made to the previous details are effective.
  10. The final version of the Terms and Conditions and the Agreement is drawn up in Polish, and in the event of any discrepancies between the translations, the Polish version shall prevail.